Privacy Policy

At Shuravi Cares, we are committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, store, and protect your data.

1. Information We Collect

Personal Information

• Name, email address, and phone number
• Date of birth and gender
• Delivery and billing address
• Payment and identification details (when required)

Health Information

• Medical history and health conditions
• Prescriptions and medication records
• Consultation notes and diagnostic results
• Allergies and adverse reactions

Technical Information

• IP address and device details
• Browser and operating system
• Usage patterns and analytics
• Cookies and tracking technologies

2. How We Use Your Information

• Provide online consultations and healthcare services
• Process prescriptions and medicine deliveries
• Maintain medical records and treatment history
• Send reminders and service notifications
• Improve platform performance and usability
• Ensure security, fraud prevention, and compliance
• Process payments and financial transactions

3. Data Security and Protection

• Encrypted storage and data transmission
• Secure servers with regular audits
• Restricted access to authorized personnel only
• Regular staff training on data protection
• Secure backup and recovery systems

Access to your data is limited to healthcare professionals and authorized staff strictly for service delivery.

4. Information Sharing

Healthcare Providers

Your information is shared with doctors and pharmacists involved in your care.

Service Providers

• Payment gateways
• Delivery partners
• Cloud hosting services
• Analytics providers

Legal Requirements

Information may be disclosed when required by law or regulatory authorities.

5. Your Privacy Rights

• Right to access your personal data
• Right to correct inaccurate information
• Right to request data deletion
• Right to data portability
• Right to restrict or object to processing

Requests can be made using the contact details below.

6. Data Retention

• Medical records retained for at least 7 years
• Account data retained while active
• Financial records retained as legally required
• System logs retained for security purposes

7. Cookies

• Essential cookies for functionality
• Performance and analytics cookies
• Preference cookies

8. Children’s Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect data from minors without consent.

9. Policy Updates

Changes to this Privacy Policy will be communicated through email or platform notifications.